Frequently Asked Questions
We are moving to Bytes as our new indirect Microsoft partner as part of our ongoing commitment to delivering the best possible service, support and Microsoft expertise to our customers.
No. Your Microsoft 365 licences, services and support will continue as normal, with no changes to the way you use your Microsoft solutions.
For most customers, no action is required. We will manage the transition and contact you directly if anything is needed from your side.
No. We expect the transition to be seamless, with no interruption to your Microsoft 365 services.
No. Your existing Microsoft licences will remain unchanged unless you choose to make changes in the future.
No. The indirect provider change will not impact your current pricing.
Absolutely. We remain your trusted IT partner, and your support experience will remain unchanged. You’ll continue to receive assistance from our UK-based technical experts, available 24/7, without being passed between offshore call centres. Our familiar team, service standards and commitment to delivering responsive, personalised support remain exactly the same.
In most cases, your existing billing arrangements will remain unchanged. If there are any updates that affect you, we will let you know in advance.
Yes. Your existing agreements and service arrangements with SMS will continue as normal unless we advise you otherwise.
No. Your data, Microsoft 365 environment and security settings are not affected by this change.
If you have any questions, please open a ticket here or contact our team using the details below. A member of our team will be happy to assist.
Email: sales@smsbusinesscloud.com
Phone: 01925 818448
We will communicate any important dates and milestones in advance and ensure the transition is completed with minimal impact to customers.
Having trouble deciding which package to choose? Ask our experts for a detailed comparison
