Microsoft 365

Support Options

SMS is always there for you 24/7/365 full UK support & help. We offer 3 comprehensive levels of support to suit any business needs.


Call us on 01925 818 252 or sign in to submit a ticket


Simply Mail Solutions Peter House Oxford Street Manchester M1 5AN

What’s included with the plan?

Every service comes with free support so you can relax knowing that you will always have incredible support using our self service portal.

If you would prefer us to do everything for you, adding users, setting up dns and more, then choose from Essentials or Premium support, both for less than a cup of coffee a month.

If you don’t have Microsoft 365 yet or you have it from a less supportive partner, give us a call and we’ll fix you right up. Call our Friendly team on 01925 818448.

Who benefits from the plan?

We at SMS understand that all businesses need different levels of support and technical guidance. To help with any Microsoft 365 support you may need we have created two new levels of support options. Just choose the service level that you think best suits your business. Simple.

Levels of support available

  • Who benefits from the plan?
  • Organisations looking to improve their productivity
  • Companies looking to deliver flexible working patterns for employees

What dedicated enterprise apps are included with Microsoft 365 Enterprise?

Microsoft 365 moves beyond the standard Office apps and introduces your organisation to advanced services designed to make management, operations, and internal actions easier and more efficient.

  • Microsoft Staffhub
  • Microsoft PowerApps
  • Microsoft Flow

  • Max users24/7 SMS support (ticket support)
  • 9-5 Monday to Friday (phone support)
  • Nominated IT admins
  • Office 365 licence assignment support
  • SMS will escalate problems to Microsoft on your behalf
  • Access to SMS’s Office 365 knowledgebase
  • Access priority professional services (additional fee)
  • Assistance with setting up DNS on domains held elsewhere
  • Assistance with creating users/ groups, bulk imports etc.
  • End users can request support directly

Standard Support - FREE with Microsoft 365

Includedper month
  • Up to two IT administrators

Essentials Support

£1.99per month
  • Up to three IT administrators

Premium Support

£2.99per month
  • Up to five IT administrators

Why choose SMS for your cloud services?

Here’s why you should consider SMS first when looking for a cloud applications provider.

Still have questions?

To take your first step click on the link to open a chat or fill in the following enquiry form.

Alternatively, email or call us on 01925 818448.

Are you happy for SMS to contact you in the future? We never pass on your details to third-parties.

You’ll always have up-to-date versions of the full suite of Microsoft Office applications. Includes Word, Excel, Outlook, PowerPoint, Teams, Exchange, Access*, OneNote, OneDrive + 1TB cloud storage.

On all of your devices

Install on up to five devices per user. Work from local versions on desktops and laptops, or through apps and browsers on mobiles and tablets.

A Microsoft Office 365 email hosting plan offers a wealth of features which enable collaboration and communication while ensuring the security and compliance of your data. As a Microsoft Gold Partner, SMS provides all Microsoft Office 365 services at the best prices, with the best in UK support from our experienced technical engineers.

Instant communication

Keep in touch by email with large 50 GB Exchange mailboxes or instant message and video conference with Microsoft Teams.

Shared calendars and tasks

Outlook & Microsoft Teams features help you stay up to date with your colleagues.

OneDrive online storage

Easy collaboration and document sharing with 1 TB OneDrive storage.

Our mission is to ensure fantastic customer service from choosing and setting up your solution through to helping you to use the features. At SMS, we remove the technical burdens giving you a hassle-free experience from day one.

Safe & Secure – Email encryption

Maintain peace of mind with SSL/TLS encryption on all of your emails.

Secure data centres

Your information is stored in data centres that are accredited with the highest levels of data safety in Europe. Want to move your mailboxes to Microsoft Office 365 but worried about downtime or mail loss? Our specialist team of migration experts have moved many thousands of mailboxes successfully with no data loss.

Latest news

Stay up to date on cloud services with the latest news and the expert views of our team.