Here at SMS we understand that all businesses need different levels of technical guidance. We have created two new levels of technical support options, to help you with ANY Microsoft Office 365 support you may need, to keep your business running as smooth as possible.

The levels of technical support we offer are available below.

Standard Support – Is included with the purchase of Office 365.

24/7 SMS support (ticket support) 9-5 Monday to Friday (telephone support) Nominated IT admins Up to two IT administrators Office 365 licence assignment support SMS will escalate problems to Microsoft on your behalf. Access to SMS’s Office 365 knowledge base Access priority professional services (additional fee)

New – Essentials Support – Includes all the Standard Support options plus assistance with setting up domains elsewhere and up to three IT administrators

New – Premium Support – Includes all the Essentials Support options plus additional support with creating users/ groups, bulk imports etc, end users can request support directly and up to five administrators.


If you would like to discuss our technical support packages further, please call our friendly team on +4401925 696185.