The UK’s communication landscape is poised for a monumental transformation as BT moves forward with plans to switch off the traditional PSTN (Public Switched Telephone Network) and ISDN (Integrated Services Digital Network) services by 2025. This pivotal migration heralds the end of analog phone lines and ushers in an era of digital communication, with significant implications for businesses and consumers alike.

Amidst this shift, organisations must adapt to maintain seamless communication channels. Microsoft Teams Phone emerges as not only a viable but an optimal solution in the contingent telephony landscape. Here’s why Teams Phone should be on top of your list as you plan for the BT switch off.

What is the BT Switch Off?

BT aims to retire the traditional analog and ISDN lines across the UK and replace them with a fully digital network. This transition involves moving all voice communications to VoIP (Voice over Internet Protocol) platforms that use the internet or other digital means to transmit calls. This move signifies a step towards modernising infrastructure to better suit contemporary internet-based communication technologies.

The Advantages of Teams Phone

Integration with Microsoft 365: Teams Phone is fully integrated with Microsoft 365, delivering a powerful combination of productivity tools and communication services. This integration means that users can manage calls right from their Office applications, streamlining workflows and reducing the need to switch between different apps.

Collaboration: Microsoft Teams has set a new standard for workplace collaboration, and Teams Phone extends this capability into telephony. It allows for seamless group chats, video meetings, and file sharing during calls, which can significantly enhance team collaboration.

Global Reach: Teams Phone eliminates geographical barriers, providing a global reach with local dialing plans. This capability is a game changer for businesses with international operations or those looking to expand their footprint.

Security and Compliance: Microsoft is a leader in enterprise security, making Teams Phone a highly secure option for voice communications. It includes robust security measures adhering to compliance standards required for various industries.

Flexibility and Scalability: With Teams Phone, organisations can efficiently scale their communication system to match their growth trajectory, without the need for additional cumbersome hardware installations. It’s also easy to add or remove users and functionality as needed.

Cost Savings: Transitioning to VoIP with Teams Phone can result in significant cost savings. By harnessing existing data networks for voice traffic, long-distance charges are reduced or eliminated, and companies can avoid maintaining separate voice and data lines.

Consistent User Experience: Teams Phone offers a consistent user experience across various devices, including desktops, laptops, mobile phones, and tablets. Users can switch from one device to another without disrupting communication flows, promoting productivity.

Future-Proofing: Choosing Teams Phone sets a foundation for a future-proofed communication strategy. It ensures businesses are ready for the evolving technological landscape, particularly as the UK moves towards a digital network standard post the BT switch off.

Making the Switch to Teams Phone

Transitioning to Teams Phone as part of your strategy to adapt to the BT switch off is more straightforward than it might seem. It starts with an evaluation of your current telephony needs, followed by a structured migration plan executed with the help of Microsoft-certified professionals. With ample resources and support available, the transition to Teams Phone is both manageable and beneficial in the long run.


The impending BT Switch Off is not just a regulatory change but an opportunity for businesses to innovate and upgrade their communication systems. Microsoft Teams Phone is a comprehensive solution that offers a unique blend of collaboration, flexibility, security, and cost-effectiveness, making it an excellent choice for organisations of all sizes. It is time to embrace the digital transformation, leaving behind legacy systems for a more connected and productive future.

Prepare for the future of telephony today by considering Microsoft Teams Phone as your ally in this significant digital shift.

Is your business ready for the big BT switch off? Gain the competitive edge with Microsoft Teams Phone. Connect with us to learn how we can facilitate a smooth and efficient transition for your telephony systems. Your call to a smarter communication solution begins here.

Check out this comprehensive Microsoft Teams documentation hub for a wealth of guides and resources to help you maximise Microsoft Teams. Need assistance? Connect with us through our support email or give us a call at 01925 818448. We believe that organisations of all sizes can benefit from the innovative features offered by the new Microsoft Teams app. So, dive in and elevate your productivity!

Why SMS?

Since 2006, our cloud services have supported over 4,500 businesses, managing more than 27,000 mailboxes and other services. Our UK-based team of experts is available 24/7/365 to provide skilled and helpful support and keep your business online. We offer cost-effective solutions and streamline billing with everything under one roof. You can also count on our migration experts to guide you through the planning and execution phases. Experience reliable, affordable, and comprehensive cloud technology with SMS.